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Postage & Shipping

Where possible we offer free regular post with Australia Post. Express postage is an option available during checkout at an additional cost. Multiple items are combined in weight for the most effective postage. 

 

We will wrap and package your items and despatch them to you within 5 working days of receiving cleared payment. This allows for weekends, public holidays and busy periods that often means we can't get to the Post Office the next day.

Thread Den encourages you to select express post or registered post options which will be able to provide a tracking number in the case of delayed or lost items (but this is an additional cost).  Thread Den will not be held responsible for an item missing in the mail if you do not select a traceable shipping option.

Items for shipment outside of Australia may be subject to import taxes and fees calculated by customs officials in the destination country, which are not included in your Thread Den order. 

Please check with your country's customs department if fees, taxes and delays are likely to occur and understand that these are beyond our control.